Installation
Guide to HelpTrac 8 Client/Server
This document provides system requirements and instructions for installing HelpTrac 8 C/S on a Windows computer.
System
Requirements
Operating System
Windows 98SE, Windows Me
Windows NT 4.0, Windows 2000, Windows
XP,
Windows Server 2003
Server
Workstation
Minimum Processor
266 Mhz
166 Mhz
* Recommended
400 Mhz
266 Mhz
Minimum RAM
64 MB
32 MB
* Recommended
128 MB
128 MB
Minimum Free Hard Disk Space 100 MB
30 MB
Minimum Screen Resolution
800 x 600
800 x 600
* Dependent on Operating System – These requirements
may change based on updates.
NOTE: Hard drive requirements for database size are dependent on the amount of records in HelpTrac. 2 GB is recommended for large number of tickets (50,000) with backups. Obviously, the more records you have, the more space you need. Performance increases with more RAM and faster processor(s).
HelpTrac customers might notice degradation in speed if either the client or server machines are running a high number of applications and/or services. Client/Server customers are more likely to experience this than HelpTrac File/Server customers, due to the nature of Client/Server technology.
Step 1:
Starting the Server install
If you’re installing from the CD, insert it into your computer’s CD-ROM drive and choose install Product, HelpTrac Client/Server, then Install Server.
If you’re installing from downloaded files, please execute HT8CSS.exe.
Enter the password for the install, if you don’t have one please contact HelpTrac Support.
Phone:
(713)-450-1575
Email: support@helptrac.com
Please click Next on the Welcome screen.
Step 2: License Agreement
Read the License Agreement in its entirety and then click Yes if you want to continue with the installation.
Step 3: Destination Folder
Computer Name or IP address is how the clients will contact the server (example: SERVER1, 192.168.1.1)
The Destination Folder will contain HelpTrac’s databases, reports, notes, etc. Click on Browse to change the Destination Folder. All HelpTrac clients/workstations will need full rights to this folder.
Step 4: Read me
If you would like to view HelpTrac’s readme file after the installation is complete, please check View the HelpTrac 8 readme file.
Then click Finish.
Step 5: License File
Copy the license file (file ending with LI$ that was sent via email) to the destination folder. If you don’t have a license file please contact marketing.
Phone:
(713)-450-2800
Email: mktg@helptrac.com
Step 6:
Starting the Client install
If you’re installing from the CD, insert it into your computer’s CD-ROM drive and choose install Product, HelpTrac Client/Server, then Install Client.
If you’re installing from downloaded files, please execute HT8CSC.exe.
Enter the password for the install, if you don’t have one please contact HelpTrac Support.
Phone:
(713)-450-1575
Email: support@helptrac.com
Please click Next on the Welcome screen.
Step 7: License Agreement
Read the License Agreement in its entirety and then click Yes if you want to continue with the installation.
Step 8: Destination Folder
Path to HelpTrac Database Files should point to the same folder as the Destination Folder in Step 3.
Destination Folder will contain the HelpTrac executable that allows access to the databases.
Step 9: Read me
If you would like to view HelpTrac’s readme file after the installation is complete, please check View the HelpTrac 8 readme file.
Then click Finish.
Please contact HelpTrac Support if you have any questions
Phone:
(713)-450-1575
Email: support@helptrac.com