Installation Guide to HelpTrac 8 File/Server

This document provides system requirements and instructions for installing HelpTrac 8 F/S on a Windows computer.

System Requirements

Operating System Windows 98SE, Windows Me

Windows NT 4.0, Windows 2000, Windows XP,

Windows Server 2003

Server Workstation

Minimum Processor 166 Mhz 100 Mhz

* Recommended 266 Mhz 200 Mhz

Minimum RAM 64 MB 32 MB

* Recommended 128 MB 128 MB

Minimum Free Hard Disk Space 75 MB 25 MB

Minimum Screen Resolution N/A 800 x 600

* Dependent on Operating System – These requirements may change based on updates.

NOTE: Hard drive requirements for database size are dependent on the amount of records in HelpTrac. 2 GB is recommended for large number of tickets (50,000) with backups. Obviously, the more records you have, the more space you need. Performance increases with more RAM and faster processor(s).

HelpTrac customers might notice degradation in speed if either the client or server machines are running a high number of applications and/or services.

Step 1: Starting the Server install

If you’re installing from the CD, insert it into your computer’s CD-ROM drive and choose install Product, HelpTrac File Server, then Install Server.

If you’re installing from downloaded files, please execute HT8FSS.exe.

Enter the password for the install, if you don’t have one please contact HelpTrac Support.

Phone: (713)-450-1575
Email: support@helptrac.com

Please click Next on the Welcome screen.

Step 2: License Agreement

Read the License Agreement in its entirety and then click Yes if you want to continue with the installation.

Step 3: Destination Folder

The Destination Folder will contain HelpTrac’s databases, reports, notes, etc. Click on Browse to change the Destination Folder. All HelpTrac clients/workstations will need full rights to this folder.

Step 4: Read me

If you would like to view HelpTrac’s readme file after the installation is complete, please check View the HelpTrac 8 readme file.

Then click Finish.

Step 5: License File

Copy the license file (file ending with LI$ that was sent via email) to the destination folder. If you don’t have a license file please contact marketing.

Phone: (713)-450-2800
Email: mktg@helptrac.com

Step 6: Starting the Client install

If you’re installing from the CD, insert it into your computer’s CD-ROM drive and choose install Product, HelpTrac File Server, then Install Workstation.

If you’re installing from downloaded files, please execute HT8FSC.exe.

Enter the password for the install, if you don’t have one please contact HelpTrac Support.

Phone: (713)-450-1575
Email: support@helptrac.com

Please click Next on the Welcome screen.

Step 7: License Agreement

Read the License Agreement in its entirety and then click Yes if you want to continue with the installation.

Step 8: Destination Folder

Path to HelpTrac Database Files should point to the same folder as the Destination Folder in Step 3.

Destination Folder will contain the HelpTrac executable that allows access to the databases.

Step 9: Read me

If you would like to view HelpTrac’s readme file after the installation is complete, please check View the HelpTrac 8 readme file.

Then click Finish.

Please contact HelpTrac Support if you have any questions.

Phone: (713)-450-1575
Email: support@helptrac.com