Impress
Your Boss!
3 Easy Steps.
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Get
a copy of our free help desk software demo.
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HelpTrac
Web Module |
| Get
more information on our web enabled help desk product.
See the
online demo in action now.
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- Customizable
skins and themes
- Tabbed
views on the main screen
- Problem
and Resolution description on Ticket screen are 8000 characters
- Store
standardized solution to problems for quick reference
- Store
and refer to documents including wiring maps, training schedules,
how to's, etc.
- Attach
files to tickets for reference
- Search
for user ticket history or location ticket history
- Create
10 Quick Tickets for fast ticket entry
- "New
Ticket" flag notifies assigned technician which ticket(s)
have not been reviewed
- dBase
4 file structure using the lightning-quick CodeBase Engine
- Ten
Security Levels (nine can be customized)
- Solution
Tree: build your own knowledge base, unique for your organization
- Compatible
with Win 9X/NT, Win ME, Win2000, Win XP and Win 2003 Server
- Technician
lock-out for maintenance purposes
- Notes
file
- Spellchecker
- Thesaurus
- Link
to external programs while in HelpTrac
- Each
technician can create and save up to 899 customized views
(queries)
- Management
Reports are customizable
- How
Do I …. help search capability
- File
conversion and maintenance routines
- Built-in
full screen editor for Problem and Resolution descriptions
- Ticket
information can be transferred to a different user
- Filter
on most ticket fields including word searches
- See
Technicians' current workload graphically when assigning
new tickets
- Review
dates (open or closed tickets) can be set as easily as clicking
on a calendar button
- Ticket
entry is fast and easy using customizable pull down lists
for point-and-click speed and accuracy
- Ticket
"attention" flag allows technician to set a reminder
to revisit tickets.
- Search
for user by Name, Location, Phone Number, Phone Extension,
User ID, User-defined Field(s) or even a "soundex"
phonetic name search
- Ticket
data is loaded using "just-in-time" algorithms
to avoid unnecessary network data traffic
- Changeable
date and time stamps on Ticket
- Technicians
can be grouped into departments
- Tickets
can be assigned to departments as well as individuals
- Network
or stand-alone
- Interfaces
with external knowledge base programs
- Compatible
with international date, address and phone formats
- Track
problems, users, locations and technicians
- Separate
small popup program called HTListen notifies technicians
of new tickets even when not running HelpTrac
- Quick
Find
- Print
Templates
- Keep
Log of changes
- Require
Resolution and Classification descriptions
- Set
review date for Closed tickets
- Search
archived ticket data base
- Import/Export
- Print
Field lists
- Track
user/location products
- Attach
three reference files to user, location, vendor, equipment
and ticket database
- HelpMe
- A small LAN-based application that allows a user to quickly
enter help requests directly to HelpTrac.
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Testimonials
and satisfied customers |
| Monarch
Bay Software, Inc. believes in supporting educational institutions
around the world. In addition to our generous educational discounts,
we offer free copies of HelpTrac to be used in your curriculum program. |
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