Current HelpTrac Product Versions:

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RELEASED 06/08/2007

Changes in HelpTrac Main Version: 8.01.2630.0001

1. Fixed potential memory leak when receiving email that has more than 1 TO, CC, BCC
2. Added command line option (nosplash) to not display the splash screen
3. When assigned equipment to location, it should no longer allow a location ID of more than 29 characters
4. When entering a location, the location ID field should only allow a 30 character entry.
5. When entering a user, the user name should only allow 30 a character entry and the user title should only allow a 50 character entry.
6. The menu should show correctly now when using Zoom on a ticket problem/resolution description.
7. Added Toolbar when using Zoom on a ticket problem/resolution description.
8. Remove Toolbar Gripper for menu and toolbars that can not be moved.
9. Fixed issue where if a user is deleted from user edit, within a ticket, it would try to read an invalid record and cause a crash.
10.Increased the maximum length read for 1 line in print templates (from 100 to 2000)
11. Added option to sort View list from top to bottom or bottom to top.
12. Fixed a problem with the View files.
13. Miscellaneous bug fixes
14. Synchronized the file versions between the Main and the Supervisor programs.

RELEASED 11/29/2006

Changes in Invisible Tech version 2.10.1000.1000

1. Fixed issue where emails without a sender would cause a crash
2. Fixed potential memory leak when receiving email that has more than 1 TO, CC, BCC.
3. Fixed issue where if ticket template status is not closed will not enter a resolved by for ticket.
4. Fixed issue where open ticket count for technician, department, unassigned and open are not updated.
5. Fixed issue where delete user records where being read to determine the user for a ticket, this would cause the ticket creation to fail.
6. Add additional field code for system "TICKET_CREATE_ERROR", it will give more detail about why ticket creation failed.
7. Expanded condition options for matching email address to a user in HelpTrac - Options are Exist once, Exist more than once, does not exist.
8. Expanded condition string options to Match ALL string or ANY one string.
9. Fixed memory leak in escalation run.

RELEASED 11/8/2006

Changes in HelpTrac Web Technician version: 8.00.2019.0008

1. When assigned a ticket to a technician with a department the ticket should is now assigned to the technician's department.
2. Move to new version of CodeBase (Database Engine)
3. Fixed a security issue that may allow someone to compromise the sytem
4. Added DateOut and TimeOut fields to ticket if ticket is closed.

Changes in HelpTrac Web User version: 8.00.2019.0003

1. Show and Don't show text in [[ ]] should work correctly
2. Move to new version of CodeBase (Database Engine)
3. Text area for help request for force a 500-character limit correctly.
4. Optional field for help request should for user-defined text limit correctly.

Changes in HelpTrac Web Supervisor version: 8.0.1.1

1. Changed Show and Don't show text in [[ ]] options descriptions.
2. Move to new version of CodeBase (Database Engine)

RELEASED 7/26/2006

Changes in HelpTrac Supervisor Version: 8.01.2616

1. Change the rebuild so that the index are rebuilt (problem introduce in 2615)
2. Fixed issue where ticket numbers where duplicated if importing tickets without a ticket number.

RELEASED 7/7/2006

Changes in HelpTrac Main Version: 8.01.2573

1. Added Code that should keep the connect alive.
2. Corrected issue where duplicate ticket may occur.
3. Added banded colors for a view (alternating grid colors).
4. Moved buttons on most screens to the right.
5. Changed splash screen.
6. Change all OK, Cancel, Help, Apply and some other buttons to standard size.
7. Remove icons for OK, Cancel, Help, Apply buttons to align more with the microsoft standard.
8. Added ability to choose themes
9. Added instructions to click the modify button if there are not any path settings.

Changes in HelpTrac Supervisor Version: 8.01.2615

1. Moved buttons on most screens to the right.
2. Changed splash screen.
3. Change all OK, Cancel, Help, Apply and some other buttons to standard size.
4. Remove icons for OK, Cancel, Help, Apply buttons to align more with the microsoft standard.
5. Added ability to choose themes
7. Added instructions to click the modify button if there are not any path settings.

Changes in HelpTrac Path Settings Version: 1.00.0002

1. If there are no path settings found, a default one is enter but the <HelpTrac> directory must still be entered.

RELEASED 6/7/2006

Changes in Invisible Tech Version: 2.00.1020.0012

1. If last escalation date or time is blank the program should no longer crash during escalation scan.
2. Move to new version of CodeBase (Database Engine)
3. Added ability to add email account(s).
4. Added ability to add rule(s) for each account. (Rules consist of 1 or more conditions and 1 or more actions). Conditions are based on email fields (from, subject, body, date of week, time of date). Actions are create ticket (based on template), send email, reply to email, forward email, delete email message and stop processing rules for this email.
5. Added ability to enter field codes into Actions (ticket template, send email, reply to email, forward email). Field codes include email message and if a ticket is created field codes for ticket, user and location.
6. Added ability to set/view email logs. There can be 3 email logs for each email account (sending, receiving, ticket creation).
7. Correct issue where some ticket that should escalate did not.

RELEASED 5/16/2006

Changes in HelpTrac Main Version: 8.01.2572

1. Fixed issue on login that may give codebase error about missing tag ("ANYONLINE")
2. Fixed issue on login that may give All license in use message if you are logged into more than one program (main, supervisor, reports, etc.)
3. Review tab orders on all screens and made some corrections.
4. Added menu items (Add, Duplicate, Edit, etc.) when right clicking on some search screens (User, Location, Tech, Equipment, Component, Vendor).
5. Add . to end of Ticket/User email blast description for demo.
6. Add code to check for valid email setting when sending an email from a ticket. If not valid, it should ask if you would like to correct this.
7. Removed Close button from View List panel.
8. Attachments that are in HelpTrac's Attachments directory should now be viewable when techs have different mapped drives.
9. Added Tabs to allow easy access to switch views.
10. Fixed issue where a view would not show columns and tickets.
11. Fixed issues that may have caused some view corruption.
12. Products Tab, Address Tab, user pictures and user maps should now correctly turn on/off based on Options (Supervisor, Options, Dialog Options, User)
13. Products Tab and location maps should now correctly turn on/off based on Options (Supervisor, Options, Dialog Options, Location)
14. Limit to Depart and Can not see Special Department should now work correctly.
15. Hitting Escape in a ticket should now prompt you to save.
16. Fixed issues where Action Due Items view may show incorrect data.

Changes in HelpTrac Supervisor Version: 8.01.2614

1. Fixed issue on login that may give codebase error about missing tag ("ANYONLINE")
2. Fixed issue on login that may give All license in use message if you are logged into more than one program (main, supervisor, reports, etc.)
3. Expanded screen size on Options screen.

Changes in HelpTrac Reports Version: 8.01.1006

1. Fixed issue on login that may give codebase error about missing tag ("ANYONLINE")
2. Fixed issue on login that may give All license in use message if you are logged into more than one program (main, supervisor, reports, etc.)

RELEASED 2/16/2006

Changes in HelpTrac Main Version: 8.01.2571

1. Internal read-only view should be shown for file viewed from Notes that have file extension of *.NTS
2. Added (Solution Tree, Notes, External Help Files, NewsBoard) to Ticket under View menu
3. Should no longer be able to delete the Technician profile when logged in for that Technician.
4. Technician without ability to run HelpTrac Supervisor should no longer be able to Edit Dialog Field Names.
5. New ticket flag is removed when the assigned technician views the ticket, after it has been created.
6. No longer put review date on closed tickets if that option is not set in the Supervisor program.
7. Standard Internal Reports should work correctly even after the first ticket on a view is deleted.
8. Equipment Attachments should now save correctly.
9. Column widths, on Search screens(User, Location, Technician, etc), for UDFS1-UDFS7 should save correctly
10. Resolved By and Resolved Date/Time should be cleared if a ticket is reopened.
11. Move to new version of CodeBase (Database Engine)
12. Fixed misspelling of 'Reset Column Widths' menu item on search screens (user, location, technician, etc.)
13. Added new Whidbey Theme
14. Comment field in Technician Profile should now only allow 50 characters entry.
15. Added ability to sort equipment list in User and Location profiles.
16. Corrected login problem where technician ID was not correct, had no password, there was only one HelpTrac login setting and default was checked for that setting.
17. Elapsed time field should show graph only when Graph display is selected.
18. If your files are locked via Supervisor, logged in technicians should not be able to edit a ticket.
19. When viewing the Solution Tree from a ticket, the ticket's classification (Category, Product, Symptom, Resolution Code) should be selected.
20. Tab name should show correct name on User, Location, Technician, Equipment and Vendor screens.
21. When pasting from the Solution Tree into a ticket the log stamp should now be automatically entered.
22. Technician Summary should generate correctly when running Management Reports.
23. Fixed problem where User Email Blast may cause a crash.
24. Fixed several view problems that may have cause view corruption
25. Consolidated some of the database code (too many changes to list)
26. Menu items on a Ticket under Email Using Template should work correctly
27. Added ability to clear Technician's Location.
28. Added option to not require Location for User and Tickets, option is set in Supervisor, Options, General options, Operations, Location not Required.
29. Added ability to select a user's location from ticket screen if location is * Unassigned *
30. Added ability, in User profile, to set a User's location to * Unassigned *
31. Fixed issue where techs where able to run report even when Print Reports security option was not checked.
32. Changed "disable" to "disabled" in warning message "Unable to load spellcheck files, spellcheck has been disabled;..."
33. Add View Item and Remove View Item should now show when right-clicking in the view list.
34. Added description for view list "Current View List" when saving a view.
35. Fixed issue where program may crash when changing basic billing time, in Location profile.
36. Fixed issues where basic billing transaction time may be incorrect.
37. Fixed issues where deleting a record may cause the next record accessed to be blank.

Changes in HelpTrac Supervisor Version: 8.01.2613

1. Only technicians with security rights can login to HelpTrac Supervisor. (problem introduced in 2612)
2. Added Security option "Edit Email Blast Template" if checked, will allow a technician to edit the email templates when in Ticket Email Blast or User Email Blast.
3. Fixed misspelling of 'Location IDs" menu item under edit menu.
4. Move to new version of CodeBase (Database Engine)
5. On Edit Technician screen, Sec level column should show level number and description.
6. Corrected login problem where technician ID was not correct, had no password, there was only one HelpTrac login setting and default was checked for that setting.
7. Should not allow duplicate entry at the same level when editing the Solution Tree.
8. Solution Tree will now all only one selection at a time to prevent drag/drop and copy/paste problems.
9. Unassigned Equipment (* Unassigned *) should now import as unassigned correctly (the field should be blank).
10. Consolidated some of the database code (too many changes to list)
11. Added option to not require Location for User and Tickets, option is set in Options, General options, Operations, Location not Required.
12. Changed import to allow Users without Locations if Location not Required is set.
13. Solution Tree items should now save correctly when only one item is changed and no other items are selected.
14. When editing a database, it should now only refresh the data that was changed
15. When editing a database, the window should be resizable.
16. Fixed issue where email template filenames may save incorrectly.

Changes in HelpTrac Reports Version: 8.01.1005

1. Added the ability to resize the main screen
2. Move to new version of CodeBase (Database Engine)
3. Corrected login problem where technician ID was not correct had no password and there is only 1 HelpTrac setting and default was check for that setting.
4. Consolidated some of the database code (too many changes to list)
5. Fixed issue where techs where able to run report even when Print Report security option was not checked.

Changes in HelpTrac Listen Version: 8.01.1003

1. Move to new version of CodeBase (Database Engine)
2. Consolidated some of the database code (too many changes to list)