Impress
Your Boss!
3 Easy Steps.
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Get
a copy of our free help desk software demo.
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HelpTrac
Web Module |
| Get
more information on our web enabled help desk product.
See the
online demo in action now.
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- Module will allow you to create rules for incoming emails.
Based on the content of these rules, it will perform many
actions, including create tickets automatically in HelpTrac,
send emails (to technicians, users, or ANYONE) automatically,
and reply to emails (for automatic responses, update notification,
etc).
- Import user information automatically from an LDAP
(Active Directory) Server.
- Check for tickets that have been open too long, reassign
tickets to another technician, send an email, include ticket
on the Escalation Log and/or escalate to current time.
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Testimonials
and satisfied customers |
| Monarch
Bay Software, Inc. believes in supporting educational institutions
around the world. In addition to our generous educational discounts,
we offer free copies of HelpTrac to be used in your curriculum program. |
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