We offer a
variety of modules designed to fulfill the needs of all companies,
large and small. All modules can be purchased individually, or
in packages. See our pricing
page for further details on individual module or package prices.
|
| Basic
Functions |
|
Customization
|
| HelpTrac
comes with a wealth of features in its basic form. The basic module
is required and is the platform for adding new modules. more
info |
HelpTrac's
Customization Module allows you to edit User Defined Fields, Customize
Field/Tab names, and attach Maps and Pictures to your user and location
profiles. more
info |
|
|
| Equipment
|
|
Reports
|
| Our
Equipment module allows you to track equipment, components and vendor
information. more
info |
The
Reports module includes internal management reports as well as over
150 Crystal Reports and our Graph module.more
info |
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|
| Training |
|
TechScheduler |
| The
Training module allows schedule and keep track of training done on
behalf of your employees. more
info |
Schedule tasks
and appointments for yourself and other techs using the HelpTrac TechScheduler!
more
info |
|
|
| Web
Communications |
|
User
Communications |
| The
Web Communications Module allows your technicians and users
to access many features of HelpTrac using their internet browser.
more
info |
A
technician and user interface to HelpTrac that works across
a LAN. more
info |
|
|
| Audit |
|
Advanced
Billing |
| Schedule
and track hardware and software audits of machines on your LAN
or WAN. more
info |
Our
Advanced Billing module is perfect for customers who need a
full featured billing system.more
info |
|
|
| Email |
|
Invisible
Technician |
| Send
and receive email and escalate tickets using our HelpTrac Email
Module. more
info |
Our
new rules based program will check email accounts for new help
desk issues, escalate tickets automatically, and even import
records from your Active Directory (LDAP) Server.. more
info |
|
|
|
| Billing |
|
|
| Send
and receive email and escalate tickets using our HelpTrac Email
Module. more
info |
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