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Being involved in a help desk is a difficult task. User/customer complaints and multi-tasking nightmares happen frequently. HelpTrac's customers appreciate the ease of use that enables them to effectively complete tasks. Managers love the information tracking and retrieval tools. Everyone loves the savings.

Download a free demo of our HelpTrac software. It gives you the options you need to make everyone happy, at a price you can afford.

"We started using the HelpTrac software in July of 2002. Since then, the Hickory Farm's Help Desk has become more efficient and organized than ever before! We are able to record, track, and fix the issues that give our users the most headaches during their day. I can examine the data and then produce reports for my Supervisor on a very timely basis. HelpTrac is very useful and welcomed in the "Land of Beefstick!""

Hickory Farms, Inc.

"We've been using HelpTrac for several years and couldn't be happier. We started with five licenses in a small department, and now have 18 licenses covering two departments, including our company-wide help desk. HelpTrac replaced two separate, home-grown applications; one in Paradox, the other in Microsoft Access. There is no way we would ever go back to programming our own applications.

The ease of use and the obvious dedication to improving and upgrading HelpTrac make it a product that provides great value for the dollar. Technical support (when needed) has been outstanding. The replies are prompt, detailed, and accurate. I wish all technical support was this good!"

Blue Cross Blue Shield of Oklahoma

"We have been using HelpTrac for seven years and have found it to have two amazing characteristics, bells and whistles like the big boys, yet priced for budget conscious health providers like ourselves. Simply put, great product with great support."

St. Agnes Healthcare

"HelpTrac has been an invaluable tool in our organization. By keeping accurate historical information and allowing us quick references and search engines to past occurrences, we are able to better assist our clients by offering a proactive approach to their software solutions."

Automation Sciences, Inc.

"I would like to take this time to say what a good product HelpTrac is. Everyone has their own preference of what software to use when using a computer whether it be spreadsheets or explorer surfing the net. It is all too true that you use what you get used to using. I have found that HelpTrac makes it easy to use a program to keep up with your problems. It really is a big help in keeping track with users and their problems. I have found it easy to use and easy to learn. It has great features that allow you to quickly find a certain problem and then view other users with a similar problem which will offer different solutions to the problem. It is a program that is quick and easy to add new problems and find solutions to those problems. There are a lot of little extra features, too many to mention, that compliment the main program in helping you keep up with problems and how to solve them. I really enjoy using the program and would recommend it to anyone wanting to start a database that will be helpful to them down the road and one that is easy to use and search from."

Hired Hand, Inc.

HelpTrac sure makes me look good! It helps me keep my end-users happy and that's the most important thing. The help desk module helps my department get work orders in and resolved immediately. It's a great product that I've been using since 1996. It has definitely aided us in keeping track of what we have and where we have it."

Kasper ASL