Impress
Your Boss!
3 Easy Steps.
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Get
a copy of our free help desk software demo.
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HelpTrac
Web Module |
| Get
more information on our web enabled help desk product.
See the
online demo in action now.
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- Technician
Access - When technicians are out of the office,
they can access HelpTrac and check for new tickets assigned
to them, add, edit and close tickets, search the Solution
Tree, transfer tickets to other technicians, use timer,
enter User Defined Field information, view history of user
or location, modify views and add/edit users, locations,
equipment and vendors.
User Access - Make technicians' lives easier
by allowing users to enter help requests via the Internet.
Additionally they can view the News Board, References (links
to files, i.e. training documents, installation manuals,
etc.), view the Solution Tree and check status of their
tickets. They can perform these tasks from a Windows, MAC,
UNIX, etc. pc.
Supervisor - Customization of graphics and
text, selection of web links and much more, all in the hands
of HelpTrac supervisors.
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screenshot |
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Testimonials
and satisfied customers |
| Monarch
Bay Software, Inc. believes in supporting educational institutions
around the world. In addition to our generous educational discounts,
we offer free copies of HelpTrac to be used in your curriculum program. |
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